the black sea

1. General

We want you to be happy with your purchase. If there is any problem with your order, please contact us at contact@theblacksea.space within the time frames below and we will do our best to help.

2. Eligibility for return or refund

You may request a return or refund if:

  • The item arrives damaged, defective, or not as described.
  • The wrong item was sent.

To be eligible:

  • You must contact us within 14 days of receiving the item.
  • The item must be returned in its original condition, including any accessories and packaging (unless the problem is a defect).

3. Custom builds and made‑to‑order items

Because our custom pedals and made‑to‑order builds are made specifically for you:

  • Custom and made‑to‑order items are non‑refundable and non‑returnable, except in cases of clear defect or error on our side.
  • Deposits for custom builds are non‑refundable once parts have been ordered or work has started.

If there is a functional issue with a custom build, we will offer repair or adjustment rather than a refund.

4. Process for returns

  1. Email us at contact@theblacksea.space with:
    • Order number
    • Description of the issue
    • Photos or video showing the problem (if possible)
  2. We will confirm whether the item is eligible for return and provide return instructions.
  3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

5. Shipping costs

  • If the return is due to our mistake (defective item, wrong item shipped), we will cover or refund reasonable return shipping costs.
  • If the return is for any other reason and we agree to accept it, shipping costs are the buyer’s responsibility and are non‑refundable.

6. Refund method

  • Approved refunds will be processed to your original method of payment.
  • Please allow 14–21 business days for the refund to appear, depending on your bank or payment provider.

7. Warranty and repairs

  • If your pedal develops a fault under normal use within 6 months of purchase, please contact us.
  • We will assess the issue and may offer free repair, paid repair, or other solutions, depending on the case.
  • This warranty does not cover misuse, modification by others, or normal wear (e.g. cosmetic scratches).

8. Contact

For any questions about refunds, returns or repairs, please contact:
Email: contact@theblacksea.space
Instagram: @blackseacircuitry (for informal questions and updates)